practical notes, written down
From the notebook.
The same honest, jargon-free advice we give clients: guides, teardowns and straight takes on AI and automation for small businesses.
How to · 2 Oct 2026 · 7 min readAI Customer Service for Small Businesses: Chatbots, Email and What to Keep HumanHow to use AI to answer customers faster, which jobs to hand it and where a real person still matters mostRead the post →
How to · 2 Oct 2026 · 7 min readHow to Automate Lead Follow-Up So You Never Miss a LeadCapture every enquiry, research who it's from and have a personal reply ready in minutes, without sounding like a robotRead the post →
How to · 2 Oct 2026 · 6 min readHow to Automate Invoicing and Chasing PaymentsGet invoices out on time and chase late payers without the awkward conversations, using Xero or QuickBooks and MakeRead the post →